Shipping policy

At Airjain, we prioritize efficient and reliable delivery to ensure your products arrive securely and on time. Below are the details of our shipping policy:

Order Processing

  • Orders are processed within 1-2 business days. You will receive a tracking number immediately after dispatch.
  • Processing times may extend during peak seasons, holidays, or promotional periods.

Shipping Methods & Global Delivery Coverage

We support global delivery to over 100 countries and regions, including:

• Domestic (China): Covered by our  domestic warehouses located in key logistics hubs 

• International: Served by our U.S. overseas warehouse 

Smart Warehouse Selection:

We automatically route your order to the nearest warehouse based on:

  • Your shipping address (prioritizing same-country/region warehouses).
  • Real-time inventory availability (to avoid stockouts).
  • Estimated delivery time (choosing the fastest route).

 Delivery Estimates

7-14 business days depending on your location. We prioritize the fastest route from our global warehouses to ensure your product arrives securely and on time.

Shipping Costs

  • We are proud to offer FREE Global Shipping to over 100 countries, including the U.S., Australia, and New Zealand. 
  • Complimentary shipping may apply to orders exceeding a specified threshold.

Customs, Duties, and Taxes

  • International shipments may be subject to customs duties, taxes, or fees, which are the recipient’s responsibility.
  • Please contact your local customs office for more details on potential charges.

Damaged, Lost, or Delayed Shipments

  • In the rare event of a lost or damaged shipment, notify us within 7 days of delivery. We will assist in resolving the issue, which may include filing a claim with the shipping carrier or providing alternative solutions.
  • While we strive for timely deliveries, delays caused by customs inspections or unforeseen circumstances are beyond our control.

Contact Us

For any questions or concerns regarding shipping, please reach out to our customer service team at Sita@airjain.com. We are dedicated to providing you with the best possible experience.